Privacy policy

Last updated: June 16, 2026

Vitanex Biosciences operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Vitanex Biosciences is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information including your username, password, security questions, preferences and settings.

  • Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.

  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide you with the Services, including to perform our contract with you, process payments, fulfill orders, remember preferences, send account notifications, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable product reviews, and create a customized shopping experience.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending marketing communications by email, text message, or postal mail and displaying advertisements for products or services based on your activity.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide secure payment processing, detect and investigate fraudulent or malicious activity, protect public safety, and secure our services.

Communicating with You

We use your personal information to provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Reasons

We use your personal information to comply with applicable laws, respond to legal requests, investigate disputes, participate in legal proceedings, and enforce our policies and terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors and other third parties who perform services on our behalf, including payment processing, analytics, customer support, cloud storage, fulfillment and shipping.

  • With business and marketing partners to provide marketing services and personalized advertising.

  • When you direct us or consent to sharing information with third parties, such as shipping providers or social media integrations.

  • With our affiliates and companies within our corporate group.

  • In connection with business transactions such as mergers, acquisitions, bankruptcies, legal obligations, or to protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information submitted through the Services may be shared with Shopify and third parties located in different countries.

To help protect, grow, and improve our business, we may use Shopify enhanced features that incorporate information from your interactions with our store, other merchants, and Shopify. Shopify is responsible for certain processing activities related to these features and for responding to requests concerning such processing.

For more information, please review Shopify's Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or platforms operated by third parties. If you access third-party websites, you should review their privacy policies and terms. We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete the information.

As of the Effective Date of this Privacy Policy, we do not knowingly share or sell personal information of individuals under 16 years of age as defined by applicable law.

Security and Retention of Your Information

No security system is completely secure, and we cannot guarantee absolute security. Any information transmitted to us may not be secure during transmission. We recommend avoiding unsecured communication channels when sending sensitive information.

We retain personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements and policies.

Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Right to Access / Know

  • Right to Delete

  • Right to Correct

  • Right to Data Portability

  • Right to Manage Communication Preferences

You may exercise these rights by contacting us using the information provided below.

We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns about how we process your personal information, please contact us. Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, and processed in countries outside your country of residence.

Where required by law, we use recognized legal mechanisms such as Standard Contractual Clauses or equivalent safeguards to protect transferred personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be posted on this website along with the revised effective date.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please call or email us at hussain@ibrasoft.com or contact us at 58 A, Lahore, 54000, PK