Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy outlines how Vitanex Biosciences processes and ships orders placed through our website.

1. Order Processing Times

  • Orders are typically processed the same day payment is received.

  • Orders placed after 4:00 PM EST or on weekends/holidays will be processed on the next business day.

  • During peak periods or promotions, processing times may be slightly longer.

  • Business days are Monday to Friday from 8:00 AM to 4:00 PM EST, excluding statutory holidays in Ontario, Canada.

2. Shipping Methods & Estimated Delivery

We ship orders using UPS Tracking.

Estimated transit times (after your order has been processed):

  • Expedited Shipping: 1–5 business days

  • Same-day delivery available in some areas

These timeframes are estimates only and not guaranteed. Remote or rural areas may require additional time.

3. Shipping Rates

  • Free Shipping on orders over $299.

  • We ship across Canada at a flat rate of $15 per order unless otherwise stated.

  • Local same-day delivery is available for some areas.

4. Shipping Locations & Restrictions

  • We currently ship within Canada only.

  • We do not ship to P.O. Boxes.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Use this tracking number to follow the status of your shipment.

6. Incorrect or Undeliverable Addresses

Please ensure your shipping address is complete and accurate at checkout.

If an order is returned to us due to an incorrect or incomplete address, refusal, or failure to pick up from a pickup location:

  • We can re-ship the order to an updated address, and additional shipping charges may apply.

  • If a refund is issued, original shipping costs may be non-refundable.

7. Lost, Delayed, or Damaged Shipments

We are not responsible for delays caused by carriers, weather, or other factors beyond our control, but we’ll always do our best to help.

If your order appears lost, significantly delayed, or arrives damaged:

  • Contact us at info@vitanex.ca with your order number.

  • For damaged deliveries, please include photos of the outer packaging, shipping label, and product within 48 hours of delivery.

  • We will work with you and the carrier to investigate and, where appropriate, arrange a replacement or other resolution in line with our policies.

8. Order Changes & Cancellations

Once an order is being processed, we may not be able to modify or cancel it.

If you need to request a change, please contact us at info@vitanex.ca as soon as possible with your order number. We cannot guarantee changes after the order has been submitted.

9. Policy Updates

We may update this Shipping & Delivery Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Questions?

For any shipping-related questions, reach us at info@vitanex.ca or (647) 875-4223 and include your order number for faster assistance.